Delivery Time=Processing Time+Shipping Time
*The processing time may vary for different items. Once your order is placed, you can check the order shipping info from the online order status page. We will also inform you through your registered email.
For in-stock products, your delivery time
will contain 1-5 business
days of order processing time plus the shipping time listed below
For pre-order products, your delivery time
will be calculated from the estimated shipping date plus the shipping time listed below
.*Starts when your order has been shipped and does not include the standard processing time of up to 5 business days. Business days do not include Saturdays, Sundays, or public holidays.**Due to the abnormality of the logistics provider caused by the COVID-19, there may be a 2-4 days delay in processing your orders.
Shipping times and fees by country and region are listed below.
(Except： Puerto Rico, Virgin Islands, Guam, Alaska, Hawaii, Northern Mariana Islands )Standard Shipping
(12-15 business days) the order amount is below
Free standard shipping on orders of US$69+
Other countries/regions we ship to (shipping fees will be available at checkout):
United Kingdom, Germany, France, Australia, Canada, Italy, Spain, Austria, Netherlands, Belgium, Denmark, Portugal, Sweden, Ireland.
Note for taxes:
For most countries, you do not need to pay for importing fees, duties, or VAT(Valued Additional Tax). However, for some limited countries (especially for some European countries such as Germany, Italy, France, Spain, Netherlands, Austria, Belgium, Denmark, Portugal, and Sweden), you may need to pay duties or VAT according to the corresponding levying rules. Customers take full liability for all return shipment costs, customs charges and handling fees should they refuse to accept a parcel due to import duties or taxes.Shipping FAQS
I ordered more than one item. Will they all be delivered at the same time?
We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used,
depending on the product. Once an item has been shipped,
you will receive a shipment notification email.Can I change the delivery address of my package after it has been shipped out?
we cannot change the shipment once the product is en route.What can I do if I never receive my order?
In any case, the parcel may return to us for one of the following reasons.
· Unclaimed (>90% ** All Parcels will be returned if they are unclaimed within 14 days upon the arrival.)
· Insufficient Address
· RefusedDisregarding any reasons, the Company will be charged the return delivery cost by our local Post Office for all undelivered or unclaimed parcels. The customer should be responsible for the return delivery charge and re-shipment charge if parcels or goods returned "unclaimed" or due to address the related problems.